Technical FAQs

How do I speed up the conversions?

Various factors can affect the conversion rate considerably,from source files to computer configuration to output settings. To accelerate the process, you can update your computer’s hardware or lower the output settings to lower standards.


Which output option suits me the best?

No output option can universally be regarded as the best one, as different individuals may have totally different needs. For instance, iPad users and iPod classic users evidently have needs in terms of videos' resolution. So it would be the best if you go the column named after your device and pick one based on your personal needs.


Why does the output video have black bars on the left and right or top and bottom?

This problem happens when the output video's aspect ratio is not consistent with its counterpart of the source video. Say the original parameter was 4:3, so if you want the output video to be black bar free, you need to set the output video’s aspect ratio to be exact 4:3 as well, otherwise this problem would remain.


Why does the Enolsoft YouTube Converter HD for Mac suddenly could not download videos from YouTube?

YouTube people periodically make alternations and adjustments on the website, making video downloading apps unable to retrieve data from there. But we always update the software to cope with those alternations and adjustments whenever they do that, re-enabling the app to download videos from YouTube. So, if you encountered this problem, please contact us for an update or directly go to our website to get it.


Why does the Enolsoft YouTube Converter HD for Mac sometimes suggest download failure?

This problem usually happens when the URL entered refers to a video list, rather than a specific video.


What should I do if the content of some CHM files could not be displayed properly?

In this case, when you have the file opened with CHM View, please click on the "View" on the menu bar, choose "Text Encoding" from the list, and then click on the "Change Encoding". This problem normally would be effectively fixed if you follow the protocol.


Why does the PDF to Word failed to keep the layout of the original files sometimes?

This problem normally happens when the original PDF files have complex tables, graphs, diagrams, or charts, on all of which the analyzing is not that precise. To get it straight, please send an email to us with the original PDF file attached to report the problem, and we will provide you with the assistance you need.


Why does the PDF to Word want me to enter a password when I am trying to convert some PDF files?

This message comes up because those PDF files are encrypted. Enolsoft PDF to Word cannot do conversions on those files without the correct passwords.


Why could not I edit some parts of the Word file created?

In order to preserve the original layout of the PDF file, PDF to Word exports some tricky parts of the source file to images, which cannot be edited in word files.


What should I do if the output files created by Enolsoft CHM to EPUB cannot be displayed properly on Adobe or other apps?

In some cases, the file’s content does not come out right on Adobe or other apps because of some technical reasons. But everything would be alright if you open it in iBooks or other apps on your device.